FAQs

We aim to return your piece within two weeks. However, turnaround time largely depends on the nature of your repair and the amount of work required. For simple repairs, the process can be quicker. We also offer a ‘rush’ service, where we prioritize your repair, typically completing it within the two business days. This service costs double the original repair price and is subject to availability and confirmation at request time.

Yes. We offer a ‘rush’ service, where we prioritize your repair and usually complete it within two business days. This service is subject to availability at the time of the request, and costs double your original repair price.

It depends on the jewelry.

Yes, we can; the return address has to be provided ahead of time in the form.

To accurately determine the value of your jewelry, you will need a purchase receipt or an appraisal, which we can provide. Appraisals usually cost between $100 to $150 per item.

Yes, we do.