Question 1

How long will it take?

Accepted Answer

We aim to return your piece within two weeks. However, turnaround time largely depends on the nature of your repair and the amount of work required. For simple repairs, the process can be quicker. We also offer a ‘rush’ service, where we prioritize your repair, typically completing it within the two business days. This service costs double the original repair price and is subject to availability and confirmation at request time.

Question 2

Can I have my piece rushed?

Accepted Answer

Yes. We offer a ‘rush’ service, where we prioritize your repair and usually complete it within two business days. This service is subject to availability at the time of the request, and costs double your original repair price.

Question 3

Do you repair costume jewelry?

Accepted Answer

It depends on the jewelry.

Question 4

Can you mail my jewelry to another address?

Accepted Answer

Yes, we can; the return address has to be provided ahead of time in the form.

Question 5

How do I know how much my jewelry is worth?

Accepted Answer

To accurately determine the value of your jewelry, you will need a purchase receipt or an appraisal, which we can provide. Appraisals usually cost between $100 to $150 per item.

Question 6

Do you repair silver jewelry?

Accepted Answer

Yes, we do.

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